Investor enquiries


At IFSL, we are committed to making investing easy and accessible for all our investors.

For all investor enquiries, please contact our dedicated Investor Support team who are available Monday to Friday 9:00am to 5:00pm (excluding UK bank holidays), as follows:

• Write to: Investment Fund Services Limited, Marlborough House, 59 Chorley New Road, Bolton BL1 4QP.

• Call: 0808 178 9321 or +44 1204 803 932 (if calling from overseas).

• Email:

• Fax: 01204 533045.


Supporting your needs


We have different ways in which we can communicate with you to support your needs and make investing with IFSL easier.

Some of the services we can provide are listed below however, please contact us using the details above so we can discuss your options and provide the right level of support for you.

• Braille or large print communications and statements

• Audio transcribed communications

• Easy read communications

Business Development enquiries –
new sponsor

Martin Ratcliffe
Associate Director – Business Development
M: 07584 862964



Bob Southgate
Business Development Consultant
M: 07880 548 586



Andrew Johnstone
Business Support Manager
M: 07721 420020 


John Hartwell
Business Support Manager
T: 01733 652091  M: 07939 239504


Relationship Management enquiries – existing sponsor 

Helen Redmond
Director Third Party Relationships

T: 01733 667265     M: 07920 505148



Michael Vickers
Relationship Manager
T: 01204 357064  M: 07500 804078



Laura Norris
Relationship & Reporting Manager

T: 01733 306980  M:07947 156853



Jon Lydford
Relationship Manager

T: 01733 654687 M:07376 673881



Jack Greenfield
Relationship Manager

M:07949 771141




We always strive to deliver customer service to a high standard, but sometimes things go wrong. We take all complaints seriously and do our best to resolve them fairly and as quickly as we can.

How to complain


You can write to Investment Fund Services LimitedMarlborough House, 59 Chorley New RoadBolton, BL1 4QP

You can call: 0808 178 9321

You can email:

Please provide your personal details and account number. We also need to know what’s gone wrong and what you want us to do to put it right.


What happens after my complaint is resolved?


We analyse each complaint received to record any errors that may have occurred.  Our senior management team reviews this analysis on a monthly basis to improve the level of service that we provide.  We report all complaints received to the Financial Conduct Authority twice a year.


If you’re not happy with our final decision


If you feel we’ve not considered all your issues or you can provide further information, please let us know and we’ll be happy to review the matter further.

If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to carry out a review of your complaint. In any event, you have the right to ask them to review your complaint if we’ve been unable to resolve it within 8 weeks. The service is free and impartial and can help with most complaints if you’re a:

• Consumer
• Any business, irrespective of legal form, with fewer than 10 people and an annual turnover of less than € 2 million
• Any business with fewer than 50 people and an annual turnover of less than £6.5 million or a balance sheet total of less than £5 million
• Charity with an annual income of less than £6.5 million at the time the complaint was raised
• Trustee of a trust with a net asset value of less than £5 million at the time the complaint was raised

You can write to the Financial Ombudsman Service, Exchange TowerLondon, E14 9SR

Email them at:

You can call: 0800 023 4567 or +44 207964 1000 from outside the UK.

Their website is found at

To view our Complaints Procedure in full click here

Head office: Bolton


Marlborough House,
59 Chorley New Road,
Bolton, BL1 4QP Map

Main switchboard: 0808 178 9321
Dealing: 0808 164 5458 (Freephone)
Dealing fax: 01204 533045

Relationship Management: Peterborough


Investment Fund Services Limited
Stuart House
City Entrance
1st Floor, West Wing
City Road
Peterborough, PE1 1QF Map

For media queries please contact:


Malcolm Jones
Bulletin PR
07984 700030