Task force on climate-related financial disclosures - TCFD

Investment Fund Services is subject to the UK GDPR and the Data Protection Act 2018. As a data controller, we are responsible for ensuring that your personal data is used in accordance with data protection law.

For full details on how we handle your personal information, please refer to our Data Privacy Notice, available on our website.

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Investment Fund Services Limited (IFSL) acts as the Authorised Corporate Director (ACD) or Authorised Fund Manager (AFM) for a range of investment funds.

We provide comprehensive fund operation services, including:

Fund management and oversight
Regulatory compliance and governance
Distribution support for advisers, asset managers, and other financial institutions

Our role is to ensure that each fund operates efficiently, transparently, and in the best interests of its investors.

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Investment Fund Services Limited (IFSL) is authorised and regulated by the Financial Conduct Authority (FCA).

All funds managed by IFSL are authorised OEICs (Open-Ended Investment Companies) or Unit Trusts, and are governed by:

The rules and regulations set out by the FCA
Their respective trust deed or instrument of incorporation
Full details about the regulatory status and structure of each fund can be found in the relevant Prospectus.

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You can view or download a copy of our Terms & Conditions by visiting the Legal Documents section, located in the footer of our website.

If you prefer, you can also request a copy by contacting us using the details at this link: https://www.ifslfunds.com/contact-page‍

Investment Fund Services Limited (IFSL) complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

As a data controller, we are responsible for ensuring that your personal data is handled lawfully, fairly, and securely. This means we determine how and why your data is processed and are accountable for protecting it.

You can find full details of how we collect, use, and protect your personal information in our Data Privacy Notice, available on our website.

For more information, please also refer to Section 29: ""Letting us process your personal information"" in our Terms & Conditions.

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An OEIC (Open-Ended Investment Company) is a type of investment fund that is structured as a company, rather than a trust. It pools money from investors to buy a diversified portfolio of assets such as shares, bonds, or other investments.

Key Features:
Open-ended: The fund can create or cancel shares depending on investor demand, so the size of the fund can grow or shrink.
Company structure: Unlike a Unit Trust, an OEIC is legally a company, and investors hold shares rather than units.
Single price: Most OEICs use a single price for buying and selling shares, though some may use pricing mechanisms like swing pricing.
Investment Fund Services acts as the Authorised Corporate Director (ACD) for these funds, managing their operations and ensuring they comply with regulations.

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An ISA (Individual Savings Account) is a tax-free savings or investment account available to UK residents. With an ISA, you don’t pay income tax on interest or dividends, or capital gains tax on any profits.

Key Features:
Tax-free growth on your savings or investments
Annual allowance: You can invest up to £20,000 in the current tax year (6 April to 5 April)
Eligibility: You must be 18 or over and a UK resident for tax purposes
This includes Crown employees (e.g. armed forces, Foreign Office) and their spouses or civil partners, even if based overseas

Types of ISAs:
There are several types of ISAs, including:

Cash ISAs
Stocks & Shares ISAs
Innovative Finance ISAs
Lifetime ISAs

Investment Fund Services offers the Stocks & Shares ISA, allowing you to invest in a range of funds we manage. You can also open other types of ISAs with different providers.

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A dual-priced fund uses two different prices:

Buying price (offer price) – the price you pay when purchasing units
Selling price (bid price) – the price you receive when selling units

This pricing structure helps protect the fund and its investors from the costs of buying or selling underlying assets (such as trading fees or market impact). These costs are passed on to the investor making the transaction, rather than being shared by all investors in the fund. This helps prevent dilution of the fund’s value. In contrast, single-priced funds use one price for both buying and selling, and any associated costs are absorbed by the fund itself.

To check if your fund is dual-priced, please refer to the prospectus. You can also contact us using the details at this link: https://www.ifslfunds.com/contact-page

A Unit Trust is a type of authorised investment fund set up under a trust structure. It’s governed by a legal document called a trust deed, which outlines the responsibilities of two key parties:

The Trustee, who safeguards the assets of the fund
The Fund Manager, who makes the investment decisions
Investment Fund Services acts as the Authorised Fund Manager (AFM) for a number of these Unit Trusts, managing the day-to-day operations and investment strategy.

Unit Trusts allow investors to pool their money together, which is then invested in a diversified portfolio of assets such as shares, bonds, or property.

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A swinging single-priced fund uses a single price for both buying and selling units—but that price can be adjusted (or ""swung"") up or down depending on the overall activity in the fund.

If more investors are buying than selling, the price may be swung upwards.
If more investors are selling, the price may be swung downwards.
This adjustment—called a dilution adjustment—helps cover the transaction costs of buying or selling the fund’s underlying assets (like dealing fees, taxes, and market spreads). The goal is to protect existing investors from having their investment diluted by large trades.

Because the need to swing the price depends on overall fund activity, it’s not possible to predict exactly when or how often it will happen.

To check if your fund is swinging single-priced, please refer to the prospectus. You can also contact us using the details at this link: https://www.ifslfunds.com/contact-page

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To make a payment, you can choose one of the following options:

Debit Card (by phone):
Please call us on 0808 178 9321 or +44 1204 803 932 if you're overseas, to make a payment securely over the phone using your debit card.

Cheque (by post):
If you prefer to send a cheque, please make it payable to Investment Fund Services Limited and include your name and account number on the back of the cheque. This helps us match your payment to your investment instruction.

Please note: Missing or incorrect references may delay or prevent your investment from being processed.

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A dilution levy is a charge that may apply when you sell units or shares in a single-priced fund. This charge helps protect existing investors in the fund. When a large transaction (or a series of smaller ones) requires the fund to buy or sell underlying assets, it can incur costs such as trading fees or market impact. The dilution levy covers these costs so they don’t reduce the value of the fund for other investors. The levy is paid back into the fund, not kept as a fee.
It is typically only applied in cases of large deals or multiple transactions, as outlined in the fund’s Prospectus.

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If you need to update any of your details, such as your name, address, or contact information, please email us at: enquiries@service.ifslfunds.com or contact us by writing or via telephone. Our team will let you know what documentation is required and guide you through the next steps.

Please contact us using the details at this link: https://www.ifslfunds.com/contact-page

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As outlined in Section 14: "How do I see investments and withdraw my money?" of our Terms & Conditions, no interest is paid on uninvested cash held in your account.

Any income or capital gains from investments held in an ISA are free from income tax and capital gains tax. If your fund pays interest distributions, these are paid without any tax deducted. If your fund pays dividend distributions, these are also paid without any tax deducted. Please note that tax rules may change in future, and the benefits of an ISA depend on your individual circumstances. Please note that IFSL is not authorised to provide tax advice; you should speak to a financial adviser if you need guidance on your personal tax situation.

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Over time, company changes such as mergers, takeovers or rebranding can make it difficult for investors to keep track of their holdings. We periodically carry out tracing exercises to reconnect with clients we may have lost contact with, using reputable data tracing services.

If you believe you may have an investment with us, or you’ve received a letter from us regarding a lost investment, please get in touch using the contact details below to update your account.

When you call, we’ll ask you some questions about your investment and address history, so please have this information ready. We may also request documentation to verify your identity.

If you wish to update your contact or bank details, or have any questions, please contact us using the details at this link: https://www.ifslfunds.com/contact-page

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Investors are classified as Retail Investors.

Any initial charge, if applicable, is deducted from your initial investment amount.

Ongoing charges, including the Annual Management Fee, Trustee/Depositary Fees, Auditor Fees, and Transaction Fees, are taken from the fund’s assets and reflected in the fund’s price.

Please be aware that you may also be liable for taxes related to your investment. These taxes are not paid from the fund, and it is your responsibility to understand your tax obligations. Investment Fund Services does not provide tax advice, so we recommend seeking professional advice if you are unsure about the tax implications of your investment.

For more detailed information on fund costs and potential tax effects, please refer to the relevant Prospectus.

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Some of our funds allow investment through a Stocks and Shares ISA. To find out if your chosen fund offers this option, please refer to the prospectus. If you need assistance, please contact us using the details at this link: https://www.ifslfunds.com/contact-page

Subject to our Terms & Conditions, you may invest by completing an ISA Application Form, which is available in our Literature section or by contacting us.

Please note that your investment funds must be received before we can process your application and place any deals.

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Some of our funds allow investment through a Junior Stocks and Shares ISA (JISA). To check if your chosen fund supports this, please refer to the prospectus. If you’re unsure, please contact us using the details at this link: https://www.ifslfunds.com/contact-page

Subject to our Terms & Conditions, you can invest by completing a JISA Application Form, which is available in our Literature section or by contacting us.

Please note, when applying for a JISA, your investment funds must be received before we can process your application and place any deals.

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Investment Fund Services does not provide investment, tax, or legal advice. You should carefully consider the terms of any investment and, if you are unsure, seek professional advice before making any decisions.

Yes, you can transfer an existing ISA to us. To start the transfer process, please complete the ISA transfer form available in our Literature section and return it to us or your authorised financial adviser.

Please note that the transfer process may take several weeks, depending on your current provider. During this time, you may not be able to make changes to your ISA investments.

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We don't support the use of secure email platforms for investor communications. If you need to send us sensitive information, please contact us directly using the details at this link: https://www.ifslfunds.com/contact-page and we will advise you on the most appropriate and secure method to use.  We take data protection seriously and are happy to work with you to ensure your information is handled safely.

All investments involve risk. Each fund carries its own specific risks, which are detailed in the relevant Prospectus and Key Investor Information Document (KIID). You should not invest unless you fully understand these risks and are confident the fund is suitable for your needs.

Holding an investment within an ISA does not change the underlying risks of the fund itself.

Please note that the favourable tax treatment of ISAs is subject to change and may not be maintained in future. Tax rules depend on your individual circumstances and can change over time.

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